Top 10 Traits of Successful IT Pros

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Be willing to document as you troubleshoot

Related to the previous point, your willingness to document as you troubleshoot is important for a few reasons:

  • You have a record of what was done if you need to back out a change.
  • You can send the list of what you've done to support if technical support gets involved.
  • You can learn from the experience and not make the same mistakes again.
  • You can resolve similar problems in the future much more quickly if you have a record of what worked in the past.
  • Others in the organization can learn from your actions and you can, in turn, learn from theirs, which ties into the concepts of being teachable and a team player.

It bears repeating: Document as you are troubleshooting, not at some later point when you've forgotten the exact steps taken.

In this regard, here is one of Hale's favorite tips if you run Windows on your workstation: While documenting in Notepad what you're doing, press the F5 key to add date and time stamps along the way so you know exactly what was done, changed, said, etc. This can be useful if you have to look at other systems or logs to know what time to look for.

What makes a successful IT professional? This has been discussed and debated and considered for years. While many technical abilities relate to a person's success – and all are vital – in this slideshow, John Hales, a Global Knowledge instructor, focuses on the general character attributes every IT pro should have and on the things that every IT pro should know or do. While general character attributes, like being ethical or inquisitive, are more difficult to learn and develop, professional skills, such as knowing when to say you don't know something or not being afraid to call technical support, can be learned and honed.

If you are considering becoming an IT professional, pay special attention to the character attributes to see if yours match. Anyone can improve in the "things you know or do" category, whether you are just starting out or have worked in the field for years.

John Hales, Global Knowledge Instructor, A+, Network+, CTT+, MCSE, MCDBA, MOUS, VCP, VCAP, VCI, EMCSA

 

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