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The Struggle to Manage the Complexity of Modern IT

  • The Struggle to Manage the Complexity of Modern IT-

    Monitoring tools fall short on the promise of accurate alerting (28 percent of the time help desks will wait for a call before working on an issue), root cause analysis (41 percent of organizations need between one hour and five days to identify root cause), and IT efficiency (63 percent of organizations need four to six full-time employees to find and resolve major service disruptions).

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The Struggle to Manage the Complexity of Modern IT

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  • The Struggle to Manage the Complexity of Modern IT-4

    Monitoring tools fall short on the promise of accurate alerting (28 percent of the time help desks will wait for a call before working on an issue), root cause analysis (41 percent of organizations need between one hour and five days to identify root cause), and IT efficiency (63 percent of organizations need four to six full-time employees to find and resolve major service disruptions).

As more organizations embrace hybrid IT, the task of monitoring and managing these environments becomes more complex. Detecting and troubleshooting performance issues also becomes more difficult as virtualization and cloud computing add layers of abstraction. This often results in downtime, which can cost a company from $10,000 to $1 million hourly according to Forrester.

Zenoss, a provider of unified IT monitoring and management solutions, recently commissioned a study conducted by Forrester Consulting, which proves that organizations struggle to manage complexity of modern IT. Results from the study showed that IT is the number one priority for CEOs, however, IT organizations are still experiencing a tremendous amount of downtime with more than a third of organizations running into IT issues on a daily basis. Key findings also revealed that too many IT tools or IT clutter is still an issue - more than 50 percent of respondents are using five or more monitoring tools, and an astonishing 14 percent are using 20 or more different tools to find and fix issues, leading to slow detection and imprecise root cause analysis.