These guidelines can help ensure the success of your BPM implementation while minimizing the possibility of any potential setbacks.
As with any new implementation, you should establish a starting point. For instance, identify a benchmark for how people currently perform a given function at an optimal level of output and develop a model of that (whether graphically or in a document). Use your business’ emails, phone calls, or chats to discern important information about how your business actually operates and then, when you’ve established these benchmarks, develop a workflow model that you want to implement.