Despite their importance, many SMBs let their tech solutions languish and turn into outdated relics that can't offer the necessary speed, collaboration and functionality for the modern user or customer.
Difficulty Making Changes
Simple changes to solutions aren't simple to implement.
A business wants to adjust a monthly report from finance that pulls in data from a single source. The report is fine, but perhaps management needs to tweak the report so it includes data from multiple sources, or it's automatically run every week, not just once a month. Ideally, such requests should be simple to implement. But if the IT staff must devote significant time and expenditures to management's inquiries, then a review of the underlying tech solution is warranted.