Six Tips for Effective Customer Communications During Peak Seasons
|
 |
|
Assume that your shoppers may not be patient enough to tolerate a reasonable hold time. Be sure to provide them with a rough idea of when they can expect to reach an agent. This feature is easy to implement through your phone service provider’s Web interface.
With Black Friday and Cyber Monday fast approaching, retailers need to implement the right tools and communications systems to ensure that their businesses and customer care run smoothly during one of the year's busiest seasons. Easy Office Phone, a provider of cloud-based business phone services, shares six tips on how retailers can ensure effective communications systems for the holiday shopping onslaught.
Related Topics : Verizon Wireless, Nortel, Cox Communications, Transport Layer Security, IPTV
How Communications, Preparation and Willingness to Help Were Keys in Hurricane Crises
Entrepreneurial thinking, innovation and selflessness can make things better during crises. Here is a look at how organizations reacted and telecommunications products helped during recent hurricane crises. ... More >>
Solving 5 Common Problems with Traditional Phone Systems
Five problems your traditional phone system will eventually experience and how VoIP can solve each one. ... More >>
The Evolution of Communication Technology
Today, newer advancements like texting and messaging apps have spurred even more efficiency within workplace communication. ... More >>
