Six Tips for Effective Customer Communications During Peak Seasons
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Anticipate that at some point the influx of Black Friday or Cyber Monday calls will overwhelm your staff, despite their best efforts. The ideal solution is a spillover or backup queue that will receive those excess calls and pass them to a second group of agents who are standing by for this contingency. Additionally, if your business brings on staff on a temporary basis, and pays them based on calls taken, you can use the tracking and reporting tools from the previous tip to ensure the accuracy of payments to these temporary agents.
With Black Friday and Cyber Monday fast approaching, retailers need to implement the right tools and communications systems to ensure that their businesses and customer care run smoothly during one of the year's busiest seasons. Easy Office Phone, a provider of cloud-based business phone services, shares six tips on how retailers can ensure effective communications systems for the holiday shopping onslaught.
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