Six Tips for Effective Customer Communications During Peak Seasons
|
|
 |
|
Anticipate that at some point the influx of Black Friday or Cyber Monday calls will overwhelm your staff, despite their best efforts. The ideal solution is a spillover or backup queue that will receive those excess calls and pass them to a second group of agents who are standing by for this contingency. Additionally, if your business brings on staff on a temporary basis, and pays them based on calls taken, you can use the tracking and reporting tools from the previous tip to ensure the accuracy of payments to these temporary agents.
With Black Friday and Cyber Monday fast approaching, retailers need to implement the right tools and communications systems to ensure that their businesses and customer care run smoothly during one of the year's busiest seasons. Easy Office Phone, a provider of cloud-based business phone services, shares six tips on how retailers can ensure effective communications systems for the holiday shopping onslaught.
Related Topics : Verizon Wireless, Nortel, Cox Communications, Transport Layer Security, IPTV
How Communications, Preparation and Willingness to Help Were Keys in Hurricane Crises
Entrepreneurial thinking, innovation and selflessness can make things better during crises. Here is a look at how organizations reacted and telecommunications products helped during recent hurricane crises. ... More >>
Solving 5 Common Problems with Traditional Phone Systems
Five problems your traditional phone system will eventually experience and how VoIP can solve each one. ... More >>
The Evolution of Communication Technology
Today, newer advancements like texting and messaging apps have spurred even more efficiency within workplace communication. ... More >>
