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Six Tips for Effective Customer Communications During Peak Seasons

  • Six Tips for Effective Customer Communications During Peak Seasons

    Six Tips for Effective Customer Communications During Peak Seasons-

    Queues are a powerful tool for handling calls in an orderly and efficient manner. Call queuing allows you to distribute calls to multiple staff as calls arrive, and will also hold calls in priority sequence if all agents are occupied. You can easily change which agents belong to a given queue, and even offer call preference to your top performers using skills-based routing.

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Six Tips for Effective Customer Communications During Peak Seasons

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  • Six Tips for Effective Customer Communications During Peak Seasons-2

    Queues are a powerful tool for handling calls in an orderly and efficient manner. Call queuing allows you to distribute calls to multiple staff as calls arrive, and will also hold calls in priority sequence if all agents are occupied. You can easily change which agents belong to a given queue, and even offer call preference to your top performers using skills-based routing.

With Black Friday and Cyber Monday fast approaching, retailers need to implement the right tools and communications systems to ensure that their businesses and customer care run smoothly during one of the year's busiest seasons. Easy Office Phone, a provider of cloud-based business phone services, shares six tips on how retailers can ensure effective communications systems for the holiday shopping onslaught.