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Six Features to Explore Before Choosing Your Next Phone System




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Fixed mobile convergence (FMC) is a term for integrating your fixed desk phone with your mobile phone. Basically, it creates a seamless communication experience whether you’re at your desk or on the road.

With FMC, you’ll never miss an important call again. Using one phone number, customers can ring you on your desk, mobile or home phone based on your set call rules. When you call them, their caller ID shows your office extension no matter which phone you dial from, creating a unified view of your business. Plus, you can transfer a call from your desk to your mobile phone mid-call, so you’re no longer tethered to one location. All of this translates into a professional experience for your callers and allows you to work where and how you want.

Tip: Find out if the UC vendors you’re considering offer FMC and if there is a fee associated with this feature. Ask for a brief demo on the user interface to see how easy it is to configure the call rules for routing calls to a mobile or home phone, as well as transferring a call from one device to another. Many vendors say they offer FMC, but their implementation is too cumbersome for your employees to use on a day-to-day basis. Instead, you’ll want an easy-to-use graphical interface, so any employee in your company can adjust their own settings within a few minutes.

Businesses that don’t have a dedicated IT staff sometimes feel like they need a magic decoder to shop for a new phone system. However, learning to identify and evaluate six key features is a simple, but thorough, way of ensuring businesses get what they really need.

In this slideshow, Digium decodes six basic phone system features – interactive voice response (IVR), unified communications (UC), voice over Internet protocol (VoIP), fixed mobile convergence (FMC), bring your own device (BYOD) and application programming interface (API) – so companies can shop for a solution and get back to business.

 
 
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