Windows 7 Corporate Momentum Grows

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Click through to learn more about Windows 7 adoption and support issues.

While there’s still no wholesale rush to deploy Windows 7 across the enterprise, the rate at which Microsoft’s latest operating system is finding a home with corporate customers appears to be pretty rapid.

A survey of 500 help desk technicians conducted by LogMeIn, a provider of IT management software as a service, finds that 67 percent of them are already actively supporting Windows 7, and that another 13 percent expect to be supporting the operating system within the next three to six months.

But it appears that it will be quite some time before all the systems in any of these organizations will be running Windows 7. According to the survey, only 6 percent said their organizations would have all their systems on Windows 7 within the next six months. Another 12 percent said they would have all their systems on Windows 7 within six months to a year, while 30 percent said one to two years, 30 percent said two to five, and 13 percent said longer than five years.

These numbers suggest that an evolutionary approach to Windows 7 is being taken, most likely driven by purchases of new systems, especially notebooks.

The primary benefits of Windows 7, cited 45 percent, are increased performance, while 31 percent cited the new user interface.

From a support perspective, the biggest source of issues seems to come from how to use Windows 7 and the applications running on top of it, which Lee Weiner, director of product marketing for LogMeIn’s Support and Collaboration Products division, said is likely to increase as new applications, such as Microsoft Office 2010, become available.

But perhaps most interestingly from the perspective of IT managers, only 3 percent said they expect to increase IT headcount to support Windows 7 and only 3 percent said they were getting more support requests because of Windows 7.

Any numbers of factors could be at work to explain those numbers, including the quality of Windows 7, more reliance on other end users for help, and increased reliance on services such as LogMeIn. But no matter how you slice it, the initial corporate reception for Windows 7 thus far appears to be quite positive.


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