According to ICCM Solutions, businesses are failing to set IT service management strategies to deliver clear market distinction and increase profitability. ICCM warns that the crux of the issue is a common failure of the IT service management industry to consider the wider business picture. On the back of its warning, ICCM recently released the seven deadly sins to be avoided in order to optimize the business benefit of IT service management.
James Gay, co-founder and director of ICCM Solutions, says, “Progressive IT service management strategies do not need to reinvent the wheel; instead what is needed is a shift in the thinking of IT people to align IT service management with the whole business. Service management is no longer solely about IT delivering business process deployment, but should offer services which demonstrate value, efficiency and the potential for new business revenue streams.”
Malicious Trends Having Financial Consequences for Sites and Services Impermium's Social Spam Index finds that as many as 40 percent of online IDs are fake.
Ten USB Drive Security Best Practices Ten security practices all organizations should adopt and practice.
Virtualization Interest Grows Among SMBs SMB interest in virtualization is high, but the actual progress of adoption has been somewhat slow.
An eWEEK Property
Copyright 2019 Quinstreet Inc. All Rights Reserved.
Advertiser Disclosure: Some of the products that appear on this site are from companies from which QuinStreet receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. QuinStreet does not include all companies or all types of products available in the marketplace.