Selecting a Cloud Service: 5 Questions to Ask Prospective Providers
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Support Options
If I need support, what options are available?
Support package availability, offering and costs vary by cloud provider. It's important that you anticipate the level of support you may need and ensure that the cloud provider you choose can offer that level of support. If you are a small shop, you and your users may be in need of support more often than a larger organization that has its own in-house support.
Are you thinking about moving your business to the cloud? If so, you'll need a cloud provider. The provider needs to be a partner that will collaborate with you on design, and build and support a tailored solution that meets your business requirements for security, compliance, reliability and customization. But how do you determine which provider is right for your business? Knowing the right questions to ask is half the battle. In this slideshow, Concerto Cloud Services has identified five questions organizations should pose to prospective service providers during the selection process. Charting this information on a scorecard with which you can base your final decision is a recommended way to approach the process.
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