How Bots Are Going to Work to Increase Efficiency

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And Then the Bot Helps You Get the Interview

Mya Systems uses AI to take a candidate through the entire job search process. Mya is able to review resumes, set up interviews and screen applicants. According to CNN, "Applicants chat with Mya, and if she deems them a good fit, she'll schedule an in-person interview with the (human) hiring manager. She will also automatically send directions via Google Maps and even offer tips on what to wear."

Bots are moving into the workplace. In fact, you may have interacted with one today. Citing a study by Oracle, Business Insider reported that 80 percent of decision makers surveyed reported that they are already using or plan to use chatbots by the year 2020. Also, in an IT Business Edge post, Don Tennant wrote: "Within the next decade, the customer experience in obtaining goods and services will be dramatically altered by the emergence of bots that communicate with each other, leaving nothing for us humans to do in the process other than letting our personal bots know what it is we want."

You can categorize the bots in several ways, explained Vaclav Vincalek, CTO with Peer Effects. You can split them based on: Platform (Facebook, Amazon, Microsoft); Communication (conversation, listen); Purpose (customer service, selling); Interface (voice, text only, visual); Audience (personal assistant, corporate); and Industry (retail, banking, health).

"Based on this classification," Vincalek said, "you can cover most of the bot activity in the market space."

Here are a few ways that businesses are adopting bots to enhance business practices.

 
 
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