How Bots Are Going to Work to Increase Efficiency

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Getting the Right Resumes to the Right People

VALiNTRY is a technology consulting company that searches to place the right resumes in front of clients. "A human recruiter can look at about 50 resumes per day, and will often look at the same resume multiple times a week, and each time we are charged for that resume view," said Brent Healy, VP of Marketing at VALiNTRY. The company realized that this technique wasted time and money. So it turned to bots to mine through the resumes. The bots are part of a proprietary V-FITT recruitment system, which also includes programmatic pay-per-click job advertising, social outreach, and search engine optimized job postings. "One individual bot can evaluate thousands of resumes per day, letting the recruiter focus on contacting and recruiting the best fit candidates. The bots do the initial screening, letting the human do the more nuanced work that he/she is better at than the bot."

Bots are moving into the workplace. In fact, you may have interacted with one today. Citing a study by Oracle, Business Insider reported that 80 percent of decision makers surveyed reported that they are already using or plan to use chatbots by the year 2020. Also, in an IT Business Edge post, Don Tennant wrote: "Within the next decade, the customer experience in obtaining goods and services will be dramatically altered by the emergence of bots that communicate with each other, leaving nothing for us humans to do in the process other than letting our personal bots know what it is we want."

You can categorize the bots in several ways, explained Vaclav Vincalek, CTO with Peer Effects. You can split them based on: Platform (Facebook, Amazon, Microsoft); Communication (conversation, listen); Purpose (customer service, selling); Interface (voice, text only, visual); Audience (personal assistant, corporate); and Industry (retail, banking, health).

"Based on this classification," Vincalek said, "you can cover most of the bot activity in the market space."

Here are a few ways that businesses are adopting bots to enhance business practices.

 
 
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