How Bots Are Going to Work to Increase Efficiency

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Bots Streamlining the Global Workforce

Konsus is an on-demand outsourcing platform for business tasks. The company’s founders are in Norway, but the other 122 employees are spread out across 38 countries and 15 time zones. "With everything so distributed, you can only imagine what a nightmare it would be to get hold of everyone working on different projects, get status updates and schedule meetings," said Fredrik Thomassen, CEO and co-founder of Konsus. After trying different technologies, the company turned to Geekbot. Based on individual time zones, when employees first log in to Slack, Geekbot messages them, collects responses, and then posts on the Slack common channel. It even follows up twice with people who don't respond at once. "This has helped really speed up our processes and stay caught up on everything being done to make sure the business is on the right track," Thomassen added.

Bots are moving into the workplace. In fact, you may have interacted with one today. Citing a study by Oracle, Business Insider reported that 80 percent of decision makers surveyed reported that they are already using or plan to use chatbots by the year 2020. Also, in an IT Business Edge post, Don Tennant wrote: "Within the next decade, the customer experience in obtaining goods and services will be dramatically altered by the emergence of bots that communicate with each other, leaving nothing for us humans to do in the process other than letting our personal bots know what it is we want."

You can categorize the bots in several ways, explained Vaclav Vincalek, CTO with Peer Effects. You can split them based on: Platform (Facebook, Amazon, Microsoft); Communication (conversation, listen); Purpose (customer service, selling); Interface (voice, text only, visual); Audience (personal assistant, corporate); and Industry (retail, banking, health).

"Based on this classification," Vincalek said, "you can cover most of the bot activity in the market space."

Here are a few ways that businesses are adopting bots to enhance business practices.

 
 
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