Barely half of companies say they have a major incident team. Of that half, only 44 percent have any staff dedicated full-time to major incident management.
Are companies taking IT major incidents seriously enough? Dimensional Research surveyed more than 400 IT and business professionals to get an idea.
Executives seem to accept that major incidents are the new normal, but they still aren’t hiring staff or investing in preventative technologies necessary to prevent and manage critical events that disrupt their respective businesses. Survey results suggest management may be placing more emphasis on being kept informed during an event than on ensuring timely resolution. Maybe that’s why major incident resolution teams break SLAs much too often.
Troy McAlpin brings more than 20 years of experience to his leadership role at xMatters, with expertise in process automation, strategic initiatives and corporate strategy. His domain experience includes IT strategy and vertical market expertise including technology, banking, consumer and retail industries. Prior to founding xMatters, he managed marketing, sales, development, M&A and financial aspects at two successful start-up companies and also worked at AT&T Solutions and Andersen.
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