Checking Email Anywhere, Anytime Is the New Norm for U.S. Work Force

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  • Employees in the Southwest are the quickest to respond to email, with 42 percent replying within 15 minutes of an email arriving. Only 27 percent of residents in the Midwest respond as quickly.
  • Residents of the Southwest are most likely to have checked their email while they or their spouse was in labor (14 percent). Just three percent of employees in the Northeast have done so.
  • Professionals who say they have checked email at a funeral are more likely to work in IT and telecommunications (14 percent) and finance (13 percent). People working in sales, media and marketing and health care said they have never checked email at a funeral.
  • Legal (38 percent), IT and telecommunications (32 percent), and manufacturing (34 percent) professionals are more likely to respond to emails within 15 minutes. Professionals who think that responding to an email within one working day is sufficient are more apt to work in education (23 percent), retail, catering and leisure (20 percent) and arts and culture (20 percent).
  • Employees at larger companies are more likely to check email during off hours. Two-thirds (66 percent) of respondents who work at companies with fewer than 10 employees check email outside of regular work hours, while 75 percent of those who work at large companies said the same.
  • During vacations, 74 percent of sales, media and marketing professionals said they check their email. In contrast, less than half (46 percent) of manufacturing and utilities employees do so.

The conventional, 9 a.m. to 5 p.m., five-day work week is a thing of the past for the overwhelming majority of workers at small to mid-sized businesses (SMBs), according to a new survey on work-related email habits. Due to the widespread availability and use of smartphones and tablets, email is more accessible than ever and, as a result, it has become deeply embedded in the daily workplace and personal lives of most employees. The independent, blind survey of 503 employees in SMB workplaces in the U.S. was conducted by Opinion Matters on behalf of GFI Software. The results highlight employee habits around email usage, including response frequency during the work day as well as after hours.


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