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Biometrics: Moving Far Beyond Fingerprints

  • Biometrics: Moving Far Beyond Fingerprints-

    Relying on voice biometrics

    “Voice biometrics is solving the customer service authentication process by creating a quicker and more efficient authentication process. Voice biometrics is a technology used to identify a person based on the physical and behavioral characteristics of an individual’s voice. A voice print is unique to each individual, similar to a person’s fingerprint. It can help customers avoid a long authentication process by identifying them in just seconds within the natural flow of conversation with an agent or during an IVR call, where all the caller has to state is their name or phone number,” says Erica Thomson, fraud and authentication specialist at NICE.

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Biometrics: Moving Far Beyond Fingerprints

  • 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11
  • Biometrics: Moving Far Beyond Fingerprints-10

    Relying on voice biometrics

    “Voice biometrics is solving the customer service authentication process by creating a quicker and more efficient authentication process. Voice biometrics is a technology used to identify a person based on the physical and behavioral characteristics of an individual’s voice. A voice print is unique to each individual, similar to a person’s fingerprint. It can help customers avoid a long authentication process by identifying them in just seconds within the natural flow of conversation with an agent or during an IVR call, where all the caller has to state is their name or phone number,” says Erica Thomson, fraud and authentication specialist at NICE.

Security used to mean “difficult,” says Phil Dunkelberger, CEO of Nok Nok Labs. It’s easy to see why he thinks this. Organizations have struggled for decades to find security tools that kept out bad guys while admitting authorized persons. This is both a physical security and cybersecurity issue.

But, Dunkelberger adds, thanks to the impact of biometrics over the past few years, security is no longer quite as difficult. “Every day,” he says, “millions of people interact with a sliver of glass in their pocket that will tell them everything from the current age of the universe to when their shampoo will be delivered to their doorstep to how much money they have in their retirement account. Each of these interactions, thanks to biometrics, can be accomplished seamlessly and without friction. No longer are they required to create and remember a highly entropic code to use as a shared-secret; now they can simply look at that sliver of glass and blink.”

Biometrics are changing the way we think about security. Here are some of the more innovative ways biometrics are being used and what we can expect in the future.