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9 Critical Questions to Ask Your IT Service Provider

  • 9 Critical Questions to Ask Your IT Service Provider-

    References

    What references can you offer who are running the same kind of applications I'll be using?

    If you're feeling confident about partnering with a specific service provider, make sure to ask for references before signing an agreement. Ask for at least two to three references from other clients in your same industry.

    Reach out to those references and find out what their experience has been. Ask how long they've partnered and if the reference feels confident in recommending them. Ask about specific challenges that have come up and how the provider responded. Ask what the reference's biggest complaint is.

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9 Critical Questions to Ask Your IT Service Provider

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    References

    What references can you offer who are running the same kind of applications I'll be using?

    If you're feeling confident about partnering with a specific service provider, make sure to ask for references before signing an agreement. Ask for at least two to three references from other clients in your same industry.

    Reach out to those references and find out what their experience has been. Ask how long they've partnered and if the reference feels confident in recommending them. Ask about specific challenges that have come up and how the provider responded. Ask what the reference's biggest complaint is.

There are plenty of good reasons for outsourcing IT operations to a service provider, but doing so comes with inherent risk. Today's organizations are entrusted with customers' financial data and other sensitive information, so it's never been more important to carefully evaluate potential service providers.

A lot is at stake when it comes to IT management, especially around security practices, business continuity and disaster recovery, supporting a mobile workforce and more. After all, your IT operation is the backbone of your business. You simply can't afford to hire a provider that promises the world and doesn't deliver, or even worse, one that doesn't adhere to the right practices.

In this slideshow, Chris Messer, senior vice president of technology at Coretelligent, outlines the nine important questions organizations should ask prospective service providers to be sure they're getting the right business partner.

Chris Messer is senior vice president of technology at Coretelligent, a leading provider of comprehensive managed IT and private cloud services. Chris works with some of today's most advanced technologies, and he personally architected Coretelligent's geo-diversified private cloud - CoreCloud - as well as Coretelligent's global client monitoring systems. He advises organizations of all sizes on their IT strategies, and helps develop custom roadmaps for private, public and hybrid cloud deployments.