Update the Management Program
Employees who work remotely are typically employees who are trusted to work without direct supervision. However, it is important for employees and managers to remain in close communication, especially when both parties are not physically in the office.
If the management team is unsure about allowing employees to work remotely, establish performance metrics to demonstrate the comparison between onsite and remote employees to make managers more comfortable. As mentioned in a previous slide, this tactic will also help keep employees productive. The results may surprise management – most companies maintain productivity with remote workers. According to a 2015 Gallup poll, 58 percent of U.S. workers say telecommuters are just as productive as other workers.
5 Best Practices to Enable Remote Workers
Recent years have seen a significant increase in the remote workforce as developments in technology have given employees the freedom to work anywhere, anytime. According to Forrester, U.S. telecommuting will swell to 63 million adults this year. As the remote work trend continues to accelerate, more and more companies are offering employees the ability to work remotely on a regular basis.
Select jobs are easier than others to do remotely – such as writers, engineers and recruiters – but more industries are impacted by the rise of remote work today. Contact centers in particular are pioneering the remote work trend by hiring customer service agents that work remotely 100 percent of the time when powered by the right technology.
In this slideshow, Five9, a leading provider of cloud software for the enterprise contact center market, identifies five ways that companies across all industries can empower employees to work remotely.
