Evaluate the Technology Infrastructure
Before establishing a permanent remote work policy, evaluate the strength and capabilities of the company's technology infrastructure. Conduct quality testing for components like internet bandwidth and storage capacity to ensure the technology is fast and secure enough to handle remote day-to-day operations.
If the core business operates in the cloud, it will naturally be easier for employees to work via the web. But even if the technology lives onsite, web tools and applications – like Microsoft 365 and Slack, for example – make it simple for employees to access email, collaborate with colleagues and access documents online. For contact centers in particular, equip agents with a software platform that keeps all tools and applications in one place.
5 Best Practices to Enable Remote Workers
Recent years have seen a significant increase in the remote workforce as developments in technology have given employees the freedom to work anywhere, anytime. According to Forrester, U.S. telecommuting will swell to 63 million adults this year. As the remote work trend continues to accelerate, more and more companies are offering employees the ability to work remotely on a regular basis.
Select jobs are easier than others to do remotely – such as writers, engineers and recruiters – but more industries are impacted by the rise of remote work today. Contact centers in particular are pioneering the remote work trend by hiring customer service agents that work remotely 100 percent of the time when powered by the right technology.
In this slideshow, Five9, a leading provider of cloud software for the enterprise contact center market, identifies five ways that companies across all industries can empower employees to work remotely.
