4 Issues Companies Should Address Before Adopting a UC Platform

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Customer and Employee Training

Once an enterprise has its UC platform set up, it's important to train customers and employees on the systems accordingly. A new report from XO Communications and IDG found that while respondents were clear about the benefits of adopting UC into daily work, 24 percent indicated they had not received sufficient training so they could maximize the value of the UC tools available to them.

Companies that hold training sessions and classes are most likely to see end users leveraging their features to the highest capability. When changing UC systems, the technology changes can be difficult enough. As such, "training" can't be only a one-time approach or just sending out a new manual. Users may also have to deal with systems that provide functions in a new or different way. This is ultimately what also contributes to productivity. With proper training, users are able to capitalize on the myriad of features and increase productivity. With proper training, early detractors can sometimes turn into the best internal evangelists.

Unified communications (UC) services pull together a variety of communication platforms that can help organizations become more productive by offering frictionless access to the right information, in the right context, and at the right time. Enterprises are utilizing these platforms more than ever. In fact, according to a report by Osterman Research, UC adoption will continue to rise over the next couple of years. Today, 45 percent of users touch a UC system, whereas Osterman expects that number to rise to 68 percent in 2017.

With this growth, there is an essential need to develop and maintain viable solutions for the industry. Before success with a unified communication platform, companies must know what platform is best and best practices to enforce these systems into the culture of their company. To help with this issue, Tata Communications shares four things every company should think about before and while installing a unified communications system.

 

Related Topics : Vulnerabilities and Patches, Resellers, Broadcom, Broadband Services, Supercomputing

 
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