4 Issues Companies Should Address Before Adopting a UC Platform

Security Concerns

Unified communications presents unique security challenges because it brings together disparate technologies. A unified communications system can include voice calls, online messaging, video, screen sharing and more. Each of those capabilities has a different security concern, and with the Internet being easier than ever to attack, companies must pay close attention to security and perform regular checks for risk and vulnerability. According to InformationWeek's 2014 State of Unified Communications, 65 percent of respondents deploying or planning to deploy unified communications say security or compliance worries have had no effect on their strategy.

It is critical for enterprises to be aware of all possible security risks, including DDoS attacks, and have security top of mind before employing these platforms. One solution for this is to partner with a network company with experience providing secure connections across multiple vendors' equipment and a wide range of deployment scenarios. For example, even if the hardware or systems that are used are capable of encryption, the underlying service provider networks should be certified to support the appropriate interconnections to ensure full compliance.