Just as unified communications applications are gaining increased presence in the workplace, so too are the benefits surfacing in more areas throughout the organization. The results from research conducted by Chadwick Martin Bailey on behalf of Cisco plainly demonstrates that unified communications users experience a multitude of benefits – both in terms of employee time savings as well as direct financial savings. Not only do unified communications applications bring productivity improvements for mobile employees, they can also favorably change ways in which all employees communicate as well as reduce the necessity of travel.
This slideshow highlights six time and cost savings identified by Chadwick Martin Bailey.
Click through for nine cost- and time-saving benefits unified communication users experience, as identified by research conducted by Chadwick Martin Bailey on behalf of Cisco.
Forty-nine percent of user organizations saved up to 20 minutes per employee daily by reaching workers on the first try. Fifty-four percent of user organizations saved up to 20 minutes per employee daily by escalating IM chats into phone calls. Fifty percent of user organizations saved up to 20 minutes per employee daily by escalating IM chats into Web conferences.
Forty-six percent of user organizations realized travel savings of more than five days per employee annually. Sixty-eight percent of user organizations reported productivity improvements between geographically-dispersed functional groups.
Fifty percent of user organizations saved up to 20 minutes per employee daily from more efficient message management.
Over seventy-five percent of user organizations experienced improved productivity of employees across geographically-dispersed locations due to voice and video conferencing.
Sixty-four percent of user organizations experienced reduced travel costs of over 10 percent.
Thirty-three percent of user organizations saved 11 to 20 minutes per employee daily from corporate directory access, click-to-dial, presence, and visual voicemail on mobile device. Sixty-seven percent of user organizations reported increased mobile worker productivity and faster problem resolution. Forty percent of user organizations indicated 11 to 30 minutes saved per employee daily with single business phone number voicemail regardless of device.
Thirty-six percent of user organizations saved 11 to 25 percent monthly from cell phone and long distance avoidance.
Forty-one percent of user organizations reported contact center upgrades lead to a six to 10 percent increase in first call resolution. Thirty-three percent of user organizations reported contact center upgrades decreased average call response times by 11 to 25 percent.
Nineteen percent of user organizations reported a 26 to 50 percent reduction in monthly telecom charges as a result of upgrading to next generation technology in their contact centers.
