With deep insight into global IT trends, ServiceNow. a leading provider of cloud-based software that automates enterprise IT operations and eliminates friction in the service organization, has developed a series of predictions for the CIO that focuses on the importance of IT automation, mobile devices as an enterprise platform, and how the enterprise should continue to consolidate existing data and processes into a single system.
Click through for eight IT trends CIOs can expect to see in 2013, as identified by ServiceNow.
Successful CIOs will shift from fighting for budget dollars to encouraging innovation. CIOs will act as an enterprise hub, orchestrating all department decisions into a corporate technology platform providing a strong strategic basis for the future of enterprise IT architecture.
IT Automation will become front and center on the agendas for CIOs: Automation will be an increasing requirement for VM provisioning and lifecycle management.
The consolidation towards a single IT system of record will become a renewed IT priority to reduce the increasingly more problematic limitations of silos of systems and data.
Rather than simply standalone services, social and mobile will increasingly be used by IT to integrate with existing processes to further drive collaboration and streamline business processes and innovation.
Mobile devices will continue to gain popularity within the enterprise as the platform where applications and information are being consumed, thus heightening the importance of HTML5, where organizations can develop native interfaces for a vast variety of devices and allow for a native user experience.
IT will continue to pursue “retailization” to provide a responsive, self-service environment for employees to get help, order service and resolve issues. Additionally, the service catalog approach IT has been using for its own services will increasingly be used by other departments and line of businesses to enable self-service capabilities in other areas of the enterprise.
IT asset management will have renewed scrutiny so that there can be greater consolidation of data and so the company can evolve from being only reactive to being able to perform proactive actions, such as predictive replacement and automated licensing reviews.
Thin client and virtual desktops will see greater adoption across the enterprise; this is due in part to recent events that have literally turned businesses on their head due to a spike in disaster awareness after Super Storm Sandy.