Job Description: Server Support Manager

Job Description: Server Support Manager

A Server Support Manager is responsible for defining and improving the operations of this vital team. This sample job description will help you evaluate candidates for this critical hire.

The attached document is a typical job description for a Server Support Manager.

Typical job responsibilities for this position include:

• Enable an environment that rewards innovation and effective problem solving.
• Create and continuously improve processes by which the support team
  operates.
• Enhance the customer experience by fostering an environment of service
  excellence.
• Work collaboratively with the sales team to ensure solutions meet customer
  requirements.
• Define service level agreements (SLAs) both internally and with our
  customers.
• Define metrics to ensure we are meeting those SLAs and holding the support team
  accountable.
• Develop structure within our support team to ensure we are meeting business
  goals.

The attached Zip file includes:

• Intro Page.doc
• Server Support Manager.doc