Job Description: IT Help Desk Technician

Job Description: IT Help Desk Technician

We’re looking for an IT help desk guru to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both Macs and PCs, BYOD, printer, faxes, copiers, etc.

Basic Function/Responsibilities:

• Handle Tier 1 help desk escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties may be added and/or assigned as needed

Required Experience:

• Windows 7, Mac OS X, Google Collaboration Apps and Office 365
• Active Directory maintenance and Exchange 2007 & 2010
• Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Client PC connectivity – ethernet, TCP/IP and VPN
• File server knowledge
• Experience with Ghost, BigFix, and McAfee desktop security products
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2 years+ experience working in a Windows/Mac environment

The attached document is a typical job description for an IT Help Desk Technician and was provided by Glassdoor.com.

The attached zip file includes:

• Intro Page.pdf
• ITHelpDeskTech.doc