More

    Job Description: IT Help Desk Technician

    Job Description: IT Help Desk Technician

    IT help desk technician candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people.

    Job Description: IT Help Desk Technician

    We’re looking for an IT help desk guru to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both Macs and PCs, BYOD, printer, faxes, copiers, etc.

    Basic Function/Responsibilities:

    • Handle Tier 1 help desk escalations through tickets or phone
    • Follow up on outstanding requests and ensure timely resolution
    • Create accounts and configure hardware as part of on-boarding process
    • Support audio and video equipment in conference rooms
    • Manage and monitor internal assets to ensure accurate inventory records
    • Other duties may be added and/or assigned as needed

    Required Experience:

    • Windows 7, Mac OS X, Google Collaboration Apps and Office 365
    • Active Directory maintenance and Exchange 2007 & 2010
    • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
    • Client PC connectivity – ethernet, TCP/IP and VPN
    • File server knowledge
    • Experience with Ghost, BigFix, and McAfee desktop security products
    • Strong customer service and troubleshooting skills
    • Ability to communicate technical information, both verbal and written, to a wide range of end-users
    • 2 years+ experience working in a Windows/Mac environment

    The attached document is a typical job description for an IT Help Desk Technician and was provided by Glassdoor.com.

    The attached zip file includes:

    • Intro Page.pdf
    • ITHelpDeskTech.doc

    Latest Articles