Job Description: Desktop Technician

    Job Description: Desktop Technician

    If your end users aren’t productive, your entire organization suffers. This sample job description will help you evaluate candidates for desktop support technician, who are charged with keeping apps and systems up and running.

    The Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

    Other responsibilities:

    • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
    • Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
    • Write technical specifications for purchase of PCs, desktop hardware and related products.

    Desktop Support Job Description Files Include:

    • Intro Page.doc
    • Desktop Technician.doc
    • Desktop Technician.pdf

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