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'ITIL Capacity Management' Excerpt

Use ITIL capacity management processes to eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments and consistently provide the right resources to meet the needs of the business.


1.79 MB | 3 files | null DOC,null PDF

Using ITIL capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques.

Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation and much more.

This book's practical insights will be invaluable to every IT leader who wants to leverage ITIL's best practices for capacity management and for every business and technical manager who wants IT to deliver greater value, efficiency and effectiveness.

This excerpt is from Chapter Six, entitled "Define and Manage Capacity Plans," of "ITIL Capacity Management." The book was authored by Larry Klosterboer and published by Pearson/IBM Press, February 2011, Copyright 2011 by International Business Machines Corp. For more info, please visit the publisher site, http://www.ibmpressbooks.com/title/0137065922.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • ITIL Capacity Management Excerpt.pdf