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    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out

    While automation and the cloud offer clear computing advantages to corporate America, enterprise information technology remains complex and difficult to manage. CIOs and IT managers need a single pane of glass to be able to see how every device in their IT environment is functioning. They want visibility and control throughout any cloud environments their organization is employing, and they must be able to connect agreed upon service-level agreements (SLAs) from key outsourcing partners to actual service delivery. For IT pros struggling to manage this myriad of interrelated products and services, IT Service Management (ITSM) may be the answer. According to Logicalis US, an international IT solutions and managed services provider, ITSM is the mortar that holds together the individual components of the new IT delivery model. To help IT managers determine if an ITSM solution is right for them, Logicalis has created a 10-point checklist; answering “yes” to just two of these 10 points, the company says, tells IT pros that ITSM should be in their future.

    “Governance of IT processes is what makes automation and cloud computing a science rather than a free-for-all,” says Mike Alley, director of IT Service Management for Logicalis US. “Without the right tools at their disposal, the efficiencies gained through these technological improvements are quickly replaced by chaos, disorder and a complete loss of visibility in the data center. ITSM is the solution that maintains order and keeps the reins of control firmly entrenched in the hands of the IT department. For most enterprise IT pros, ITSM isn’t an option or a luxury, it’s an absolute necessity.”

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 1

    Click through for 10 questions to find out if ITSM can make a difference in your organization, as identified by Logicalis US.

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 2

    Is your board demanding that you meet compliancy requirements?

    Additional resource: Fifteen Essential Compliance and Security Tools and Templates

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 3

    Is your existing ITSM solution holding you back with limited capabilities, features and services?

    Additional resource: Five Reasons ITSM Must Be Part of Every Cloud Strategy

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 4

    Would you like to automate the ability to operate under ITIL, COBIT or BS5750?

    Additional resource: Know Your Options for ITSM Adoption

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 5

    Is your IT team in constant fire fighting mode?

    Additional resource: Making Change Stick, Part I

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 6

    Would you like your help desk to run like a well-oiled machine?

    Additional resource: FrontRange Makes Case for Hybrid ITSM

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 7

    Would you like to have rave reviews from your users?

    Additional resource: Making Change Stick, Part II

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 8

    Do you need to make integrating acquired companies easier?

    Additional resource: Kaseya Pursues Modular Approach to ITSM in the Cloud

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 9

    Would you like to get ahead of your organization’s IT spending?

    Additional resource: Top 10 Technology Trends for 2013

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 10

    Would automating your run book improve your response time and resolution accuracy while saving valuable human time and expense?

    Additional resource: IT Automation: What Lies Ahead in 2013

    Will ITSM Really Make a Difference? 10-Step Quiz to Find Out - slide 11

    Would you like to spend less time chasing down and compiling IT expenses and more time on IT analysis?

    Answering “yes” to two or more of these questions may mean it’s time to explore ITSM options.

    Additional resource: IT Department Budget Template

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