Several large tech firms, including Microsoft, Cisco and Texas Instruments, have had a Head of IoT, or Internet of Things, for a year or two now. And the position is becoming more common: Global business process services provider Xchanging appointed Richard Cornish as its first Head of IoT last week, in order to better guide its clients through the changes and benefits that the massive growth in networked devices and items can bring.
I interrupted Cornish’s first few days in the Head of IoT position to ask about his plans and expectations. The position, Cornish told me, “sits within the technology arm of Xchanging, as it is predominately a technical solution that is designed and built around a customer’s requirements to either resolve a business problem or exploit a market opportunity.” Xchanging works with many clients that are in the process of digitizing any number of legacy systems and processes, and incorporating IoT planning and integration into those projects is a ripe market.
I asked Cornish about other jobs and job titles that he expects might well change or be added as a part of Xchanging’s IoT focus, as it’s becoming increasingly difficult to name a job category that won’t be touched by the IoT trend. His thoughts:
“IoT is all about applying dynamic business process to the data generated by the organization, their suppliers and most importantly, their end customers. This will drive a number of transformations across traditional business functions that will demand immediate and real-time responses. CRM will have to improve exponentially to react to customer problems and requests as customers use service to differentiate in commoditized markets.
Concepts such as ‘live marketing’ create a market-of-one where end users are able to exploit factors such as location and time with falls in demand and end of shelf life to gain a specific targeted proposition. Suppliers will need to respond to new business demands by reducing latency and increase flexibility in just in time logistics. This will require high-speed access to disparate data sets with the appropriate permissions structures, historical and real-time analytics.”
Cornish sees IoT as transformational in its ability to touch all parts of the business’ processes — from security to customer service to data analytics – and all of the positions that support and execute those processes. Click through to the interview linked above for more details on the potential benefits of a dedicated IoT management position.
Kachina Shaw is managing editor for IT Business Edge and has been writing and editing about IT and the business for 15 years. She writes about IT careers, management, technology trends and managing risk. Follow Kachina on Twitter @Kachina and on Google+