Human resource functions in organizations are currently going through a transitional phase. Moving beyond the service provider role, HR is now focusing on delivering an integrated effect by searching and building talent, addressing organizational road blocks with administration and resources, engaging employees with innovative ideas, and gauging the drive of growth and success in an organization.
We are all aware that employee engagement is one of the most crucial elements in a workplace. In simplest terms, engagement is about an employee’s emotional commitment toward the organization. Gone are the days when employee engagement was considered a minuscule part of HR strategy. Today, a successful company needs passionate employees who give 100 percent effort and work to further develop their capabilities and skills. Low engagement often leads to low productivity, lack of collaboration and poor work quality. As per a 2015 Deloitte survey of about 3,300 business and HR executives in 106 countries: A whopping 78 percent believe that culture and employee engagement is the most important trend for HR function today and in the future.
Therefore, it is critical for organizations to find ways to keep employees engaged. How can we achieve the highest level of engagement from employees? Next-gen HR executives realize that employee engagement is much more than fun, cultural events and occasional celebrations. It is both an art and science that must be utilized in the right balance. Analysis and understanding of the data collected from exit interviews, appraisal interviews and general surveys provide some valuable insights that can be helpful in creating an action plan to be executed in a stipulated timeframe. Regular feedback — both formal and informal — helps in fine-tuning the action plan and execution.
In this slideshow, Deepti Moolya, Happiest Minds, outlines the 10C framework that organizations can strategically utilize for driving employee engagement.
Deepti Moolya is an HR business partner for the Digital Transformation & Enterprise Solutions business unit at Happiest Minds. She has 9+ years of experience across a variety of HR roles in IT, ITES, KPO consulting, and financial sectors. She has worked in the past with HSBC, Evalueserve, Blueocean Market Intelligence & Duestche Bank. Her core expertise lies in an HR business partnership role, talent management, talent planning, talent acquisition and employee engagement.
HR Engagement Roadmap
Click through for the 10C framework that organizations can utilize to drive employee engagement, as identified by Deepti Moolya, Happiest Minds.
Connect with your employees, the most valuable assets and your true investment. Management must demonstrate employee value by creating true relationships and connecting with individuals. Leaders must identify learning opportunities for employees and set up platforms for knowledge sharing. It boosts employee morale and helps in developing strong and likeminded communities.
Organizations need to offer good opportunities for learning and growth so employees can excel in their roles. True leaders must provide challenging and meaningful career growth options for employees. At the same time, they also need to instill confidence in employees to overcome challenges and achieve personal goals. Meaningful work with open opportunities keeps employees engaged in their work.
Provide a clear outline of an organization’s vision and goals. Leaders must define their organization’s vision, goals, objectives and values with employees. Along with this, they must effectively communicate expectations with clear-cut understanding. This will help them to work together to achieve a common goal.
Provide timely and constructive feedback to boost confidence. Feedback helps improve skills in the workplace and keeps employees focused on their performance. Leaders must establish processes and procedures to help manage tasks. This constantly emphasizes the goals and becomes a part of their DNA, all the time.
Boost employee morale by giving praise in public and criticism in private. Management must appreciate any sincere effort, achievement or dedication shown by an employee. Positive reinforcement is highly effective in increasing employee engagement. Setting up forums to celebrate achievements, i.e., reaching the first milestone or completing a project, is also highly motivating and effective.
Give controls and make employees part of the decision-making process. Leaders must provide opportunities for employees to make some important decisions as a team. Being part of the decision-making process will help make employees more committed and also boost their confidence.
Be sure to demonstrate and share the impact employees’ actions are having with regards to the organization’s success and growth. Employees love to hear that their efforts and input matter in a meaningful way. True leaders must acknowledge employee efforts and make these efforts visible in front of the management.
Increase collaboration opportunities to create better relationships among employees and improve overall productivity. Teams outperform individuals. Leaders must create an environment that fosters trust and collaboration among employees, which also creates and maintains learning communities and encourages the sharing of ideas. Overall, a collaborative environment nurtures effective employee engagement.
Maintain high ethical standards to make employees proud of their organization. Leaders must follow and demonstrate high standards of integrity, respect and care for all individuals in their day-to-day transactions. Leaders who are honest, transparent and capable of keeping the momentum going inspire employees to do their best
Stay confident and trust in your employees. Leaders must objectively delegate tasks, with an eye toward result and reward. With every successful action completed, an employee feels more confident. Great leaders also create confidence in their workforce by themselves modeling high ethical and performance standards.