PagerDuty Acquires Ability to Monitor and Track Events

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    Looking to more closely tie its incident response system to IT events, PagerDuty has acquired Event Enrichment HQ.

    At its core, Event Enrichment HQ provides an Event Enrichment Platform (EEP), a common event format through which all the data collected by various IT monitoring tools can be fed. Ophir Ronen, co-founder of Event Enrichment HQ and now product director for PagerDuty, says once those events are collected in a central repository, it becomes simpler to separate the signal from the noise in the IT environment.

    For all the investments IT organizations have made in IT monitoring tools, the unfortunate truth of the matter is that these tools generate huge numbers of alerts about events that wind up being irrelevant. Ronen says EEP, over time, makes it possible for IT organizations to identify those alerts as false positives and then suppress them. What remains after that, says Ronen, is intelligence the IT organization can act on.

    Initially, PagerDuty plans to integrate EEP with its existing incident response software via an application programming interface (API). But the end goal, says Ronen, is to integrate EEP into the core PagerDuty platform.

    As IT environments become more complex to manage, IT organizations are overwhelmed by event alerts. Murphy’s Law says it’s only a matter of time before a critical alert winds up being ignored.

    IT management, of course, is all about the proverbial ounce of prevention. The challenge is figuring out what alerts signify something that needs to be remediated versus what is noise that should be generally ignored.


    Mike Vizard
    Mike Vizard
    Michael Vizard is a seasoned IT journalist, with nearly 30 years of experience writing and editing about enterprise IT issues. He is a contributor to publications including Programmableweb, IT Business Edge, CIOinsight and UBM Tech. He formerly was editorial director for Ziff-Davis Enterprise, where he launched the company’s custom content division, and has also served as editor in chief for CRN and InfoWorld. He also has held editorial positions at PC Week, Computerworld and Digital Review.

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