One of the fundamental tenets of IT is that investing in it helps the business run better. But as business processes have become more complex in the age of the Web, it turns out that business executives say they have less visibility than ever before.
In a survey of 474 business and IT leaders conducted by International Data Corp. (IDC) on behalf of Compuware, only 31 percent said their IT organizations were well equipped to help business leaders understand the impact, risks and opportunities associated with conducting business on the Internet.
Be sure to read our Mike Vizard’s post on this research over at his blog.
And perhaps most challenging of all, business leaders want end-to-end visibility into business processes in real time. That’s a tall order for most IT organizations as business processes now span any number of applications, databases and systems, many of which are no longer under the direct control of IT as public cloud computing continues to gain traction.
The challenge that IT needs to step up to meet is that not only do business executives want to know what’s going on, they want meaningful reports. Right now, so many of them are inundated with reports that might as well be full of gibberish. They can’t really discern what is happening because each report only provides a portion of the information they need. And even then, chances are that the information is already out of date.
Click through to learn more about IDC’s research into the IT information gap facing business decision makers.
Most Web applications today are customer facing.
Sales force and CRM applications are the fastest growing.
Only a litte more than one-third report accessing these reports frequently.
Business executives are drowning in reports full of meaningless data.
Executives are starved for real customer satisfaction data.
PCs are not going away, but fastest growth access device is the smartphone.
Most business executives are unclear about Internet risks.
Loss of data tops the concerns.
Confidence in IT is shaky at best.
Business executives want to know what is happening in the moment.