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    Disaster Readiness and the Contact Center

    For many businesses, contact centers are the lifeline to connecting with customers, and as a result, contact centers are...

    The Rise of Social Media in the Enterprise

    Whether it’s because the economy forced business executives to find less expensive ways to reach out to customers...

    Nine Steps to Securing Your Wireless Network

    Increasingly, computer users interested in convenience and mobility are accessing the Internet wirelessly. Today, business travelers use wireless laptops...

    Twelve Top Social Media Policies from the IT Downloads...

    The key to a good social-media policy is finding the right balance for your company. That'll likely depend a...

    14 Tips for a Successful IT Infrastructure Library (ITIL)...

    For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance...

    Additional Security Risks for Telecommuters

    Is there a better business arrangement than telecommuting? Employees can work in the comfort of their home and save money on...

    Social Media: Where’s the Strategy?

    While corporate participation in social media is increasing, many companies still do not have a strategic plan for...

    11 Keys to Successful Outsourcing

    The last few years have witnessed a great deal of economic instability, company upheaval and strategic refocusing. In the...

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