Don Tennant

Contact Centers: Why Customer Engagement Initiatives Fail If you’re working at an SMB that has yet to find that elusive CRM package that does everything you need it to do without the overkill, do you keep looking, or do you just give up and piece together the functionality you need from disparate software packages? If […]

Tech Gadgets We Love In the 13 years that I lived on the southern coast of China, 10 of which were in Hong Kong working as a journalist covering IT, I met and interviewed scores of remarkably accomplished Chinese IT professionals and technology entrepreneurs. So it was a welcome return to one of my favorite […]

The Nine Most Despised Work Personalities You’ve almost certainly had your fill of tech-related predictions for the New Year, but one that you may not have come across might be quite thought-provoking. According to Adrian Wooldridge of The Economist, 2014 will see a shift in the way members of the self-indulgent, uber-rich, technology elite are […]

Five Tips to Give Leaders a Jump on the New Year The notion that people radiate energy probably isn’t too shocking to the scientifically enlightened. What might be a bit more of a stretch for those who are steeped in science and technology is accepting the idea that the energy people radiate can be either […]

Five Tips to Give Leaders a Jump on the New Year If you had to identify the single characteristic that’s most essential in an outstanding IT leader, what would it be? If you said it’s the ability to build a cohesive, goal-oriented team of people who can work effectively together, you’re in good company. One […]

Five Tips to Give Leaders a Jump on the New Year If you happen to be female, and you’re already thinking about what New Year’s resolutions you should make (and you probably are), you should realize two things. First, we men won’t start thinking about our New Year’s resolutions until sometime in February. Second, learning […]

The Nine Most Despised Work Personalities If you’re dreading the upcoming office holiday party because you’ve found these things tend to be a little awkward, you’re certainly not alone. Partying with people you probably don’t ordinarily socialize with can make the occasion more of an ordeal than an enjoyable get-together, and begging off typically isn’t […]

Seven Tips to Attain Purpose and Happiness in Life and Work A study conducted in 2009 on the demographics of entrepreneurship yielded findings that most of us would consider quite counterintuitive. “The Coming Entrepreneurship Boom” found that the highest rate of entrepreneurial activity was carried out by baby boomers in the 55-to-64 age group. Younger […]

Why Our Addiction to Work Is Making Us Stupid, Depressed, Unhealthy, and Hurting Our Career If there’s one time of year when we could all use a few more hours over and above the few more hours we need in every day as it is, this is it. Trying to get everything done before we […]

The 21 Questions You Need to Ask in a Job Interview If you’re a software engineer, how would you describe the ideal company to work for? How about one that’s run like a family-owned business, and that has three-day hackathons where you can work on whatever cool stuff you want to work on? One that’s […]

Seven Evolving Leadership Qualities for the Twenty-First Century It’s difficult to imagine a more oxymoronic scene: software developers, the quintessential standard bearers of introversion and of being most content working in isolation, joyfully thriving in an environment in which they work in pairs, each pair at one computer—two people engaged in one task, constantly interacting […]

The Nine Most Despised Work Personalities Earlier this year, I wrote a post about cowardly leadership. In a recent post, I wrote on the topic of ethical decision making. Now, I’ve come across a new book on ethical leadership that has led me to conclude that the two topics are inextricably linked. That book is […]