Don Tennant

Six Critical Questions to Ask a Potential Service Desk Partner If you’re an IT administrator, it probably won’t come as a shock to you that a recent survey found that many IT admins get frustrated, angry and discouraged when dealing with the bad behaviors of end users—so much so that a lot of them have […]

Toughest Cities to Recruit Tech Talent The immigration debate as it relates to IT is a hotly contested one, especially in terms of the interplay of skills shortages, inadequate numbers of computer science graduates coming out of U.S. colleges and universities, and the continuing high demand for workers from other countries with H-1B visas. Who […]

Seven Steps to Prepare for BYOD If BYOD success can be defined by coming up with a compromise that’s equally acceptable to IT and the end user, the secret to success probably lies in the technology that’s used to enable the user’s business and personal personas to coexist on the device. It appears that the […]

Eleven Key Challenges for CEOs in 2014 Some people in this world have life experiences that scream to have a book written about them. I never thought I’d ever say this, but one of those people is a PR guy. That guy is Fred Cook, CEO of Chicago-based global PR firm GolinHarris, whose tech industry […]

Top 25 Oddball Interview Questions for 2014 If you had to pick a role model for young women who are interested in IT as an academic pursuit and a career, who would you pick? How about a woman who not only serves as chief technology officer of a major software company, but also as a […]

The Top Ten IT Skills for 2014 The emergence of cloud technology and the software-defined data center model are driving a shift in IT operations that’s creating a demand for IT professionals to fill roles that, like the technology itself, are continuing to evolve. Mark Myers, director of cloud service management at Eden Prairie, Minn.-based […]

IT Strives to Reinvent Itself Despite Budget Restrictions How much money is your company wasting on application support and maintenance? How many application-related service tickets does your IT operation have to deal with each month? Chances are, the respective answers are “way too much,” and “way too many.” IT outsourcing companies that provide application support […]

Ten Hot Mobile Job Search Apps Last week, I wrote about tech positions that are notoriously hard to fill, from the perspective of an executive at a staffing and recruitment firm that specializes in IT. I thought it would be enlightening to address the same issue from the perspective of the head in-house recruiter for […]

Stop the Insanity: 10 Tips to Help Manage Your Mobile Work/Lifestyle Talent management and career progression have been transformed at a consulting behemoth, and it took the millennial generation to do it. That firm is PwC, and it’s using its own lessons learned in rethinking the way it connects with its employees to advise other […]

Ten IT Skills on the Brink of Extinction If you really want to know what IT skills are especially hot, having a chat with someone whose livelihood depends on knowing what skills are in greatest demand and knowing how to find people who possess them often gives you the best picture. I recently did just […]

The Top Ten IT Skills for 2014 As companies continue to try to cut their labor costs by reducing full-time employee headcount and adding more freelancers, managing the mix is only going to get more complicated. The stable of service providers vying to uncomplicate it is expanding, as is their focus—what used to be a […]

Ten Things J.D. Power Has Learned in Business Facebook COO Sheryl Sandberg and other women who write business books that focus on women’s issues are hurting their own crusade with all their complaining. The advice they should be meting out to women is this: Stop whining and do your job. That’s the unapologetic view of […]