A skunk works-like VC organization named Decibel from Cisco appears to strike a near perfect balance by using a model that has been successful in driving innovation.
The goal for Salesforce is to leverage AI to automate a wide variety of routine tasks that ultimately conspire to make customer service representatives less productive.
CRM software is ubiquitous across companies of all sizes. With the growth of the space many large players have entered the market and it can be difficult to determine which solution is best for your situation. Check out our expert analysis and comparison of Salesforce and Zoho's offering.
Adobe has extended the reach of the Adobe Experience Cloud by adding capabilities developed by both Adobe as well as strategic partners such as ServiceNow and Microsoft.
SAP continues to make a case for rationalizing BI and analytics platforms that are typically strewn across the average enterprise.
NVIDIA has been moving aggressively into the AI, data science, HPC, robotics, and automotive spaces and GTC is a showcase for how far it has come.
While Oracle continues to offer individual applications, it is increasingly focused on enabling organizations to unify disparate business processes across an application portfolio that all share the same underlying database technology.
Neurala announced it has made a self-service instance of the tool it created for building and training AI applications available as a service on the Amazon Web Services (AWS) cloud.
Call center AI implementations are creating huge improvement rates in multiple metrics, and users are impressed.
The gap between what senior business execs believe can be accomplished by investing in AI and what can be really accomplished using AI has widened to the point where a backlash against AI in the enterprise may be all but inevitable.
This is as much a war for technology leadership between countries as it is companies, and between a competitive telephony market vs. one that is dominated by a single vendor.
Strikedeck launched a self-service edition of its customer success platform, Strikedeck Blitz, hosted on the Amazon Web Services (AWS) public cloud.
HP is performing the role of canary in a coal mine and pointing out that the world we have this decade will be very different from the world we will have in the second half of next decade, based on megatrends.
Symphony SummitAI says the latest version of its SummitAI Alps platform can now resolve 30 percent of repetitive and manual IT support tasks automatically via a digital bot christened CINDE.
What are the key modules for an effective CRM solution? The answer is as varied as the enterprise industry, which is good, considering most platforms allow you to mix and match modules to create highly customized solutions.
Successful companies need both enterprise resource planning (ERP) and customer relationship management (CRM) solutions to operate effectively in the competitive landscape in 2019.
Not all CRM software solutions are created to serve the same purpose. Our enterprise software experts have created a guide to explain the 3 main types of CRM software along with examples of companies that would benefit from each.
Hendrick Motorsports has become a showcase for how to effectively use the Microsoft team management and coordination tool, Teams.
As customer relationship management (CRM) has evolved, so have the number of integrations and functionality of the software. Our team has broken down the basics of CRM integrations and compiled a list of the 5 most essential CRM integrations.
Customer relationship management (CRM) software is widely used by marketing and sales teams. Our team of B2B software experts has detailed 4 use cases of CRM software to provide a roadmap and path for your company.
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