Call center AI implementations are creating huge improvement rates in multiple metrics, and users are impressed.
The gap between what senior business execs believe can be accomplished by investing in AI and what can be really accomplished using AI has widened to the point where a backlash against AI in the enterprise may be all but inevitable.
This is as much a war for technology leadership between countries as it is companies, and between a competitive telephony market vs. one that is dominated by a single vendor.
Strikedeck launched a self-service edition of its customer success platform, Strikedeck Blitz, hosted on the Amazon Web Services (AWS) public cloud.
HP is performing the role of canary in a coal mine and pointing out that the world we have this decade will be very different from the world we will have in the second half of next decade, based on megatrends.
Symphony SummitAI says the latest version of its SummitAI Alps platform can now resolve 30 percent of repetitive and manual IT support tasks automatically via a digital bot christened CINDE.
What are the key modules for an effective CRM solution? The answer is as varied as the enterprise industry, which is good, considering most platforms allow you to mix and match modules to create highly customized solutions.
Successful companies need both enterprise resource planning (ERP) and customer relationship management (CRM) solutions to operate effectively in the competitive landscape in 2019.
Not all CRM software solutions are created to serve the same purpose. Our enterprise software experts have created a guide to explain the 3 main types of CRM software along with examples of companies that would benefit from each.
Hendrick Motorsports has become a showcase for how to effectively use the Microsoft team management and coordination tool, Teams.
As customer relationship management (CRM) has evolved, so have the number of integrations and functionality of the software. Our team has broken down the basics of CRM integrations and compiled a list of the 5 most essential CRM integrations.
Customer relationship management (CRM) software is widely used by marketing and sales teams. Our team of B2B software experts has detailed 4 use cases of CRM software to provide a roadmap and path for your company.
Customer relationship management (CRM) software is widely used by marketing and sales teams. Our team of enterprise software experts has compiled a list of the 12 best CRM software solutions for the enterprise in 2019.
The challenge facing SMBs is finding the CRM that not only makes it simpler to manage the business but is also simple enough for the average salesperson to want to actually use every day.
If it executes against the plans, the IBM partner program will be the one to beat and become a solid reference for how something like this should be done.
The same tools being used to augment the development and operations side of the house can also be applied to automation in security.
By identifying what they want to automate first, most enterprises should be able to create an implementation plan that is both effective and non-disruptive.
Expectations are that RPA will take the enterprise by storm in the next few years, but this will only happen once the executive suite is convinced they will be a help, not a hindrance.
With AaaS, organizations gain the same benefits as with any as-a-Service deployment: low upfront starting costs, broad scalability, and continuous upgrades to the newest versions of software.
Given all the complexities involved, it is little wonder that so many organizations have found moving to the cloud a much bigger challenge than they might have originally anticipated.
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