Unified Communications Heads Mainstream

1  |  2  |  3  |  4  |  5  |  6  |  7  |  8  |  9  |  10
Previous Next

Click through to see results of a study by Plantronics.

Topics : Technology Markets, Contact Center Solutions, Innovation, Startups, Unified Communications

The telecom equipment vendors are saying it, the videoconferencing vendors are saying it, and now the headset manufacturers are saying it: Demand for unified communications is heating up.

A recent survey from headset vendor Plantronics confirms that companies are implementing or seriously considering implementing unified communications solutions for their employees, starting with desktop videoconferencing. The Plantronics UC Gatekeeper Study revealed that among integrated unified communications-related applications, videoconferencing is the top application that Fortune 1000 companies plan to integrate within two years. More than half the respondents – 52 percent – already have audioconferencing capability.

Other takeaways from the survey, which polled 345 IT and business decision-makers in the Fortune 1000 about their plans for unified communications:

  • Only 2 percent have no plans to implement unified communications;
  • 66 percent of employees will have desktop videoconferencing within two years;
  • 61 percent of remote workers and 56 percent of contact center workers believe that quality audio is critical to a positive unified communucations experience.

That last point is why Plantronics is making noise (pardon the pun) in unified communications. The company believes so much in the opportunity that it has rolled out a new program for its IT services partners that focuses solely on unified communications.

This survey is one way the company can show its partners – and its customers – that the future of communications is unified. Not that respondents of this survey would need proof.

Would your company benefit from implementing a unified communications solution? Send me a message and let me know if this survey – and the others like it – are real barometers of the business climate, or if they’re still smoke and mirrors.


More Slideshows

UC1-190x128 Debunking Five Myths About Cloud-Based Phone Service

Cloud-based communications are becoming increasingly mainstream and businesses will benefit from adapting now, rather than scrambling to catch up later. ...  More >>

Seven Tips for Effective Unified Communications Security

Despite being in a niche field, securing UC as an SMB follows many of the same security best practices that are effective in the enterprise for a variety of technologies. ...  More >>

Six Features to Explore Before Choosing Your Next Phone System

Learning to identify and evaluate six key phone features is a simple, but thorough, way of ensuring businesses get what they really need. ...  More >>

Subscribe to our Newsletters

Sign up now and get the best business technology insights direct to your inbox.