The analyst data and client experience describing the virtues of voice/data convergence is well documented – greater efficiency, productivity, work flow integration and worker connectedness. According to analyst reports, half of all enterprises are engaged in the deployment of, or are using, unified communications (UC), while most of the rest are in the evaluation process.
Simultaneously, how UC services are implemented and delivered continues to evolve and mature. This evolution has led to the integration of UC with the emerging elements of cloud services. The result of that combination is Unified Communications as a Service (UCaaS).
So what is UCaaS? And why should enterprises include UCaaS in their evaluation and decision making process? Carl Weinschenk offers the following tips on how companies can offload equipment -- and costs -- through UCaaS platforms.
Questions to Ask Before Embarking on a Unified Communications Business Continuity/Disaster Recovery Plan Unified Communications creates a level of interactivity and cooperation that is not possible using older tools.
7 Guiding Principles for Selecting Integration-Friendly Application Partners Look for each of these attributes in your SaaS engagements.
Checklist: Make Sure Your SaaS Vendor Is Secure Fortify Software VP lists 9 tactics to ensure your cloud solution is as safe as your own code.
With the appropriate planning and right solution, a communications system can deliver powerful, customer-centric functionality with the flexibility needed to keep up with change. ... More >>
Cloud-based communications are becoming increasingly mainstream and businesses will benefit from adapting now, rather than scrambling to catch up later. ... More >>
Despite being in a niche field, securing UC as an SMB follows many of the same security best practices that are effective in the enterprise for a variety of technologies. ... More >>