Customers across a number of organizations depend on contracts and licensing to move forward with their systems. This allows those organizations to access a wide range of applications and services in a cost-effective, simple package. If a company does not pay attention to its license requirements, it could be losing out on critical applications that it is not aware of. Many organizations already have unused licenses as part of previous deployments or packaged systems, either in terms of the number of users or in terms of the included functionality that wasn't initially deployed. That is especially true for partial UC deployments. Those unused licensees could be leveraged to lower recurring and deployments costs. A survey conducted by IntelliCom Analytics looked at whether respondents would be receptive to purchasing UC licenses using a bundled approach rather than a single feature. Interestingly, the survey found that 34 percent of respondents were open to the bundling approach. As providers begin to package UC application licenses into a bundle, customers may be getting duplicate licenses and paying for both. It is important to understand which license you have and combine them all together to ensure you are only paying for what you need.
Unified communications (UC) services pull together a variety of communication platforms that can help organizations become more productive by offering frictionless access to the right information, in the right context, and at the right time. Enterprises are utilizing these platforms more than ever. In fact, according to a report by Osterman Research, UC adoption will continue to rise over the next couple of years. Today, 45 percent of users touch a UC system, whereas Osterman expects that number to rise to 68 percent in 2017.
With this growth, there is an essential need to develop and maintain viable solutions for the industry. Before success with a unified communication platform, companies must know what platform is best and best practices to enforce these systems into the culture of their company. To help with this issue, Tata Communications shares four things every company should think about before and while installing a unified communications system.