The Future of Software Management

Michael Vizard

Over the years, tools for managing various elements of the software stack have emerged, resulting in a plethora of tools that required dedicated specialists to manage. And yet, as IT management matures, the interdependencies between various elements of the software stack are becoming clearer. As a result, IT organizations are looking for more holistic approaches to finding ways to manage the overall performance of their software environment.

Against that backdrop, it's interesting to watch some moves made by BMC Software. The company this week released a suite of application performance management (APM) tools, which includes an offering called the BMC End User Experience Management that is based on technology the company recently picked up with the acquisition of Coradiant. The other elements of the suite include BMC ProactiveNet Performance Management, BMC Middleware Management -Transaction Monitoring, and BMC Application Problem Resolution.

Ali Hedayati, BMC vice president of end user APM, says the end-user monitoring capability is pivotal because in complex IT environments these days, it's not enough to rely on the performance data being generated by all the individual servers, networks, middleware and applications involved. IT organizations need real visibility into performance levels being experienced by end users, which can be influenced intermittently by any number of factors. Without that visibility, IT organizations more often than not are only getting a snapshot of the performance issues associated with a particular device, which may not have anything to do with the issue at hand.

In general, suites are usually precursors to tighter integration across the various products that have been bundled into the suite, which generally leads to the products becoming indistinguishable from each other. If that scenario plays out in software management, what we should be seeing in the future is not only more industry consolidation, but a convergence of software management tools across the spectrum, ranging from middleware tools at the lower level to application-specific tools at the highest.

On one level, this convergence is long overdue. But most IT organizations still approach managing the various elements that make up the enterprise in isolation. It's not clear whether it's the way the tools are sold or used is the chicken or the egg in this equation. But the fact remains that major changes in the way software is managed are close at hand.



Add Comment      Leave a comment on this blog post
Jul 22, 2011 9:07 AM kaushalam kaushalam  says:
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Jul 27, 2011 12:07 PM maigrir sans regime maigrir sans regime  says:
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Aug 2, 2011 10:08 PM May May  says:
Good article to start people thinking. Here's my two cents. The management of software needs to extend past the tunnel-vision concept of just identifying and maintaining a collection of software products. There needs to be a broader approach to align the software to business needs and usage. There also needs to be identification on whether or not the software is meeting the goals/objectives and expectations that were established for its existence. The science of software management will not be truly effective until the extended pieces are integrated into the approach. Reply
Feb 28, 2012 1:02 AM LED Spot Bulb LED Spot Bulb  says:
IT organizations more often than not are only getting a snapshot of the performance issues associated with a particular device, which may not have anything to do with the issue at hand. Reply
Mar 26, 2012 6:03 AM pellets pellets  says:
Most people will be asking what ESI is and why it is so exciting. Reply

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