One of the more frustrating things about IT is that in the wake of the consumerization of IT, no matter how hard internal IT departments try, they can’t wean end users off shadow IT services. Much of that has to do with the user experience those services provide. Designed for consumers, they tend to be a lot simpler to use than applications delivered by the enterprise IT organization. The simple fact is that in order for internal IT organizations to win that battle, they have to deliver an application that provides a much better customer experience than the consumer application they are trying to replace.
With that goal in mind, EMC Syncplicity has delivered an upgrade to its file transfer and synchronization software for Apple iOS devices that makes it easier to not only surface the most relevant and pertinent content, but also predicts which content an end user is likely to want to access next.
In addition, the latest version includes the ability to edit and annotate Microsoft Office and Adobe PDF documents.
Jeff Schultz, head of marketing for EMC Syncplicity, says as more users become increasingly comfortable with mobile computing devices, the number of times they need to access Microsoft Office is decreasing. In fact, over time, many organizations may even discover that they simply don’t need as many Microsoft Office licenses as they once did.
Other new features include support for 3D sheet view and transitions and thumb swiping in multiple directions and tools.
The overall goal, says Ganti, is to give IT organizations access to a file transfer and synchronization application that end users not only want to use, but that gives them access to files stored in both public and private clouds.
As the application most often associated with the consumerization of IT, demand for file transfer and synchronization software caught many IT organizations off guard as usage of mobile computing devices increased across the enterprise. But as the number of options for more securely providing those services in a way that is managed by the internal IT organization continues to improve, it may only be a matter of time before internal IT organizations regain a modicum of control over the shadow IT services that now proliferate in the enterprise.