9 Tips for Creating Successful In-Store Mobile Experiences As part of an effort to bring video conferencing capabilities to any place where there is an automated teller machine (ATM), Vidyo this week announced that it will be working with NCR to embed video conferencing software within ATMs manufactured by NCR. Sam Waicberg, senior vice president […]
9 Tips for Creating Successful In-Store Mobile Experiences
As part of an effort to bring video conferencing capabilities to any place where there is an automated teller machine (ATM), Vidyo this week announced that it will be working with NCR to embed video conferencing software within ATMs manufactured by NCR.
Sam Waicberg, senior vice president of business development for Vidyo, says each financial institution that wants to invoke that capability will wind up hosting an instance of Vidyo video conferencing software on their own private cloud. That software will then enable those organizations to deliver video conferencing just like any other Web application.
NCR previously announced an Interactive Teller effort to bring video conferencing to ATMs. But in order to deliver that capability at scale, Waicberg says, NCR is now opting to use Vidyo software to provide that capability at scale.
In general, banks are viewing video conferencing to not only provide more personalized customer service during a transaction but to also create a vehicle through which additional financial services can be sold.
Of course, ready access to network bandwidth is critical for delivering a quality HD video experience. But where that network access is available, chances are a stream of HD video is not too far behind.
Michael Vizard is a seasoned IT journalist, with nearly 30 years of experience writing and editing about enterprise IT issues. He is a contributor to publications including Programmableweb, IT Business Edge, CIOinsight and UBM Tech. He formerly was editorial director for Ziff-Davis Enterprise, where he launched the company’s custom content division, and has also served as editor in chief for CRN and InfoWorld. He also has held editorial positions at PC Week, Computerworld and Digital Review.
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