ITIL

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TeamQuest Corporation is the global leader in IT Service Optimization (ITSO). Specializing in software that helps IT organizations consistently meet service levels at a minimum cost, TeamQuest provides quick and accurate capacity modeling and performance management solutions.

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches that facilitate the delivery of top-notch IT services. ITIL provides management procedure guidance across the breadth of IT infrastructure, development and operations.

ITIL is one of the best known IT best practice frameworks and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT). ITIL Service Management is currently embodied in the ISO 20000 standard (previously BS 15000).

Check the ITIL Management Resource Center for the latest on a variety of ITIL topics, including configuration management, change management, and IT infrastructure management.

Key Concepts: ITIL framework, ITIL v3, best practices, ITIL certification, service management, ITIL implementation

:: Recent Insights on ITIL ::

Getting Started on ITIL v3

Source: Computerworld

This piece provides a little history on ITIL before delving into the third iteration of the IT best practices framework. ITIL v3 brings many of theories in v2 to life. User ...

ITIL v. 3 Promotes Idea of Service Management Lifecycle

Source: IT Business Edge Blogs

With maturity comes growing pains. That appears to be the case with the IT Infrastructure Library (ITIL), a framework for best practices in IT service delivery that was updated ...

More Cohesive ITIL Should Ease Implementation

Source: IT Business Edge

Shoosmiths Makes Case for ITIL

Source: IT Week

National law firm Shoosmiths decided to use ITIL to improve its quality of service. Following ITIL training, Shoosmiths reported an improvement in call resolution from 60 percent ...

ITIL's Popularity Continues to Grow

Source: IT Business Edge Blogs

When I last blogged about the IT Infrastructure Library (ITIL) in October, I noted that many observers were predicting a year of

U.S. CIOs Use ITIL, But Don't Think They've Mastered It

Source: Network World

According to a survey by Dimension Data, almost 60 percent of U.S. CIOs say they are using ITIL. However, less than 10 percent consider themselves proficient, saying training ...

IT Execs Seeking to Better Align IT and Business

Source: eChannelLine

According to a CA survey of 300 CIOs and other top IT executives, 74 percent said they believe better prioritization of IT spending based on business needs is a critical IT ...

Adopting ITIL

Source: Computerworld

The Information Technology Infrastructure Library can teach you what you should be doing to align IT goals with your business. ITIL is a framework of IT best practices that has ...

Adding Smarts to System Management

Source: IT Business Edge

Desire for Enhanced Visibility Drives Increased Interest in CMDB

Source: IT Business Edge