When the smartphone revolution gained momentum in the late 2000s (largely in part with the Apple iPhone launch), they quickly became substitutions for digital cameras, personal gaming devices and even PCs and laptops. With this success came a lot of speculation on how the devices would impact business. Employees could accomplish more on the go and were not tied down to their desks. Today, with millions of apps available for both Apple devices and Android, the possibilities of what smartphones can do are limitless. There are apps for messaging, videoconference calls, storing documents, filing expense reports; organizations are even creating their own apps for employees to do business. The workplace has changed dramatically with the influence of the smartphone, and with the flexibility of these smart mobile devices, people are more productive. Mary Meeker’s 2015 Internet Trends report found that 45 percent of millennials use their personal smartphones for work purposes (versus 18 percent for older generations). In recent years, the concept of “bring your own device” (BYOD) has become widely discussed as IT departments attempt to merge employees’ mobility with company security.
Even before the emergence of technology, communication has been at the forefront of relationship building and business development. The changes in communication technology over the last four decades have been revolutionary. Now with more millennials in the workforce than baby boomers, the way we work and communicate with one another is changing. Ray Tomlinson’s recent passing further reminds us of how far communication has come since he founded email in 1971 and reset the standard of how we talk to each other.
Today, newer advancements like texting and messaging apps have spurred even more efficiency within workplace communication. We have come a long way since the days of written letters and memos. Even email has become a secondary form of communication in the workplace as chat platforms are taking over. In this slideshow, Kore, a bots-based messaging platform, presents milestones in workplace communication to show how it has evolved and what lies ahead for the future of work.