How to Choose an Enterprise Chat System and Improve Productivity

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Audio and Video Calling

Let's face it, nothing can replace face-to-face communication. Work would be a lot easier if everyone was located in the same office. But organizations are global, teams are dispersed, and working with partners, contractors and customers across the street or across the ocean is a normal part of business now. By making it easier for teams to organize, collaborate and communicate around shared work, team chat systems can help streamline the process. Video is a key component.

It's about building relationships - teams are stronger when they feel connected and video plays an important role in that. This is important not only for teams separated by thousands of miles who may never even meet in person, but also for those just a few streets away, where improved productivity is measured in saved minutes, leading to hours or days over time. OG Systems, a Virginia-based defense contractor, estimates that every video session saves their company 20 emails – "that adds up to a ton of time saved.”

Email was created as an electronic replacement for long-form letters, memos and external communication. And it does a decent job for that. But email today is broken because it is being used for things it was not designed to do, such as real-time communication and collaboration on work.

New technology offers better ways to have conversations and discussions, both one-to-one and involving an entire team. Enterprise chat systems address the inefficiencies of email by improving the speed of communication and making it easy for anyone to join a conversation at any time. Equally important, they help break down information silos that email naturally creates by making communication more open, inclusive and dynamic. This is essential for all teams, and it is proving to increase response time with the side benefit of a reduction in email volume and an improved team culture.

Whether your team is already using one or is considering it, read on to learn seven must-haves every enterprise chat system should provide to help teams be more productive, as identified by HipChat.


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