How to Choose an Enterprise Chat System and Improve Productivity

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Flexible Deployment Options

As more companies embrace the BYOD (bring your own device) trend, enterprise chat systems should support the operating systems used most by businesses, as well as devices used most by workers including phones, laptops, iPads and now even watches. And workers now expect everything to have the same look, feel and real-time experience of the messaging and social apps they use in their personal lives, so enterprise chat systems should offer a similar experience, but one that is tailored to the needs of business chat. This becomes even more important for teams who work together remotely because it helps them stay in touch on the go. It also affords a better work-life integration, which is growing in popularity as more millennials enter the workforce.

On the backend, enterprise chat systems should offer deployment options to accommodate various security requirements. While many businesses choose to host their enterprise chat system in the cloud, those that are in strictly regulated industries or geographies may need to host it on-premise. An ideal chat solution will have both options so that companies can choose the model that best fits their needs.

Email was created as an electronic replacement for long-form letters, memos and external communication. And it does a decent job for that. But email today is broken because it is being used for things it was not designed to do, such as real-time communication and collaboration on work.

New technology offers better ways to have conversations and discussions, both one-to-one and involving an entire team. Enterprise chat systems address the inefficiencies of email by improving the speed of communication and making it easy for anyone to join a conversation at any time. Equally important, they help break down information silos that email naturally creates by making communication more open, inclusive and dynamic. This is essential for all teams, and it is proving to increase response time with the side benefit of a reduction in email volume and an improved team culture.

Whether your team is already using one or is considering it, read on to learn seven must-haves every enterprise chat system should provide to help teams be more productive, as identified by HipChat.


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