Gartner's emphasis on total cost of ownership (TCO) has changed the way companies evaluate technology investments. Still, it's not easy to determine all the factors that can be included in TCO analyses. In 2013, SanDisk conducted its own TCO experiment by swapping hard drives inside of 4,600 of its corporate laptops with SSDs. The program yielded many of the expected results. Employee productivity rose substantially through quicker boot-up, shut down and application loading and the battery life on each laptop was extended by 20 percent. But that employee productivity wasn't the only benefit. The laptop lifecycle improved by 33 percent, which translated into approximately $1.84 million gained in deferred expenses. The global IT desk experienced a 59 percent decline in hardware-related service tickets. Annual IT labor costs linked to improperly working disks and to recovering lost data fell by 86 percent.
When IT takes a step back from the daily grind and the nuts and bolts of support, there is an opportunity to move the IT organization higher up in the value chain by partnering closely with the business. This happens as a result of CIOs engaging with their employees and providing a collaborative and cohesive work environment.
The role of the CIO and IT teams has changed dramatically. Traditionally, IT teams concentrated just on programming, infrastructure management and building applications from the ground up. Today, successful IT teams are the ones with a deep knowledge of how to take that expertise to drive the business forward. Every IT organization has the ability to make this transformation.
In this slideshow, SanDisk CIO and SVP Ravi Naik outlines critical issues CIOs need to address in six quick tips to get IT teams to the next level.