Prior to using a mobile app, field technicians would commonly write their work notes on paper forms, which would be entered into the office computer system at a later time. Mobile apps change this workflow process, giving technicians direct and immediate access to the computerized workflow offsite. This workflow change requires training to ensure that the technology and its benefits are easily understood, used and embraced.
A mobile application can, of course, contain a lot of different functionalities to suit every situation and every end-user role. However, when more functionality is introduced, it means more training is needed for the end user to understand how the application works. For higher efficiency, it is better to concentrate on core functionality – it should be dominant in the application. If secondary functionality needs to be implemented into the application, it's best for it to be accessible via a menu or even a separate application. A separate application is a typical option when only a part of the user group needs access to that functionality.
Developing enterprise mobile applications is one thing. Deploying and ensuring your staff will use those apps is a whole different ball game. Enterprise mobility can have an enormous positive impact on an organization's productivity, efficiency and overall competitiveness. But unless the solution gets high rates of end-user acceptance across your enterprise, the opportunity is lost.
In this slideshow, Margot Hoekstra, business analyst at Retriever Communications, explores six ways to ensure IT departments design and implement effective mobile enterprise apps and reap the rewards mobility has to offer.