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"Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way Knowledge Workers Get Things Done" covers the problems associated with managing unstructured business processes and discusses how adaptive case management (ACM) can help solve them.
Featuring contributions by several business process management (BPM) experts, Keith D. Swenson's "Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way Knowledge Workers Get Things Done" (Meghan-Kiffer Press, 2010) covers the problems associated with managing unstructured business processes and discusses how adaptive case management (ACM) can help solve them.
For executives and managers of knowledge workers, "Mastering the Unpredictable" will:
The first excerpt from the book, taken from chapter 3 (Tom Shepherd's "Moving from Anticipation to Adaptation"), shows how case management tools provide strong support for knowledge work by allowing workers to move past anticipation of change to being able to adapt quickly to change. As Shepherd puts it:
"We need to move past assembly-line thinking, where we try to eliminate every variation, and focus on how to deal with the reality of work that changes from one situation to the next."
The second excerpt, from chapter 11 (Dermot McCauley's "Achieving Agility"), explains the need for organizations to overcome "inertia" and develop the agility required in the face of increasing global competition and technological advances.
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