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'Mastering the Unpredictable' Excerpts

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"Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way Knowledge Workers Get Things Done" covers the problems associated with managing unstructured business processes and discusses how adaptive case management (ACM) can help solve them.

Featuring contributions by several business process management (BPM) experts, Keith D. Swenson's "Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way Knowledge Workers Get Things Done" (Meghan-Kiffer Press, 2010) covers the problems associated with managing unstructured business processes and discusses how adaptive case management (ACM) can help solve them.

For executives and managers of knowledge workers, "Mastering the Unpredictable" will:

  • Explain the need and why previous technological approaches don't meet the need. Explain the current technology gap, and the new technology that can close the gap.
  • Lay out the options that can increase the efficiency and effectiveness of their organizations. Equip them to best take advantage of this evolving trend.

The first excerpt from the book, taken from chapter 3 (Tom Shepherd's "Moving from Anticipation to Adaptation"), shows how case management tools provide strong support for knowledge work by allowing workers to move past anticipation of change to being able to adapt quickly to change. As Shepherd puts it:

"We need to move past assembly-line thinking, where we try to eliminate every variation, and focus on how to deal with the reality of work that changes from one situation to the next."

The second excerpt, from chapter 11 (Dermot McCauley's "Achieving Agility"), explains the need for organizations to overcome "inertia" and develop the agility required in the face of increasing global competition and technological advances.

The attached Zip file includes:

  • Intro Page.doc
  • Cover Sheet and Terms.pdf
  • Moving from Anticipation to Adaptation.doc
  • Achieving Agility.doc
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Meghan-Kiffer Press is a research and book publishing company tightly focused on innovation at the intersection of business and technology. Its growing list of authors are internationally recognized practitioners, thought leaders, and sought-after speakers: Andrew Spanyi, Howard Smith, Michael Hugos, Peter Fingar, Kiran Garimella, Mark McGregor, Steve Towers, Terry Schurter, Ronald Aronica, Keith Harrison-Broninski, Jim Sinur, Mark Ragel, David Frankel, and Martin Ould. Some authors and researchers have collaborated with the OMG since the "Stone Age" [Chris Stone], all the way back to 1994.

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